To wich geographical areas do we ship orders in apotheke gt?
We ship at:
EEUU throught the transport company DHL.
Europa (Portugal, United Kingdom, France, Italy and Germany) throught the transport company DHL, DPD o GLS.
What is the delivery time of apotheke gt?
Europa: the delivey time is 3 to 5 working days*, from the next businness day to make the purchase. *Working days: Monday to friday excluding holidays.
EEUU: the delivey time is 2 to 3 working days*, from the next businness day to make the purchase. *Working days: Monday to friday excluding holidays.
On busy dates such as Black Friday or Christmas the order may be delayed due to the high workload of the transport company.
Remember that at all times you can see the on-line tracking of your order through the MY ACCOUNT section(Order history and details).
How much are the shipping costs in apotheke gt Apotheke GT?
The shipping cost are:
- Portugal: 5,00 €.
- Shipments to Europe from 8€.
- EEUU from 35€
You can view the amount corresponding to your purchase in the order summary before confirming it and making the payment process.
Mode of delivery
Home deliveries will be made at the address indicated by the customer in the order form.
The delivery company will send an email or sms prior to delivery with an estimated delivery slot.
If the transport company does not locate the customer aat the time of delivery, it will call by phone or contact him via sms to arrange a new appointment.
In the case of collection at the post office, the delivery company will send an SMS when the order is ready to be picked up, providing the tracking number that must be indicated at the time of collection. If within 3 days of placing the order you have not received an SMS, please contact us so that indicated the shipping number and you can go an pic it up.
Can I track the status of my delivery?
Once your purchase is amde, you can follow the status of your order online through the MY ACCOUNT section(Order history and details).
Unclaimed orders
Please note that, regardless of the shippping method, that order that is not claimed in the following 10-15 days form its shipment will be returned to our facilities by the delivery company. The return costs will be charged directly to the customer and the following situations may occur:
-The order is returned to our facilities for repeated absence at delivery address.
-The order is returned to our facilities due to the abandonment of the goods at collection points agreed with the customer.
-The customer shall bear the shipping costs, corresponding to the country of destination, for both the outward and return shipment.
Customs
If the package for reasons unrelated to the company is returned to origin, the customs amount will be borne by the customer.