Gt Apotheke Returns GT

Return or exchange of items:

With any purchase in Apotheke GT there is a period of 15 calendar days from the receipt of the goods to proceed with the exchange or return of the same.

To do this, you must contact our customer service on 911235979 or write an email to info@apothekegt.com, indicating your order number and the product(s) you want to exchange or return.

IMPORTANT: Please note that returns and exchanges of open, used, tested, unsealed and/or tampered products are not accepted. Likewise, for hygiene reasons, no exchanges or returns of stockings, sashes, panties or wristbands are allowed among others.

Product collection process:

The customer will indicate the address, date and time at which they can make the collection.

Once we receive the goods in our facilities, we will proceed to the shipment of the product chosen for the exchange or the refund of the amount paid for the returned product.

IMPORTANT: Please note that the return of a product has a cost of 8 euros, equivalent to the cost of the collection and return of the product to our facilities. In case of change of a product the cost will be 16 euros, equivalent to the collection and re-shipment of the product.

The refund of the amount paid will be effective within 10 days of receipt of the product.

Return of damaged or incorrectly shipped items:

In case of receiving an incorrect product or damaged by the transport process you can request the return or exchange of the same at no cost, also contacting us on 911235979 or via email info@apothekegt.com.

From Apotheke GT we will ask you for the reference and image of the product to verify its status and we will proceed to the collection of the same, following the same steps in the previous section.